Answered before you ask
The twelve questions guests send us most. Anything else, the contact form reaches a person, not a queue.
Start with who is travelling and when. Couples usually look at the cove, harbor and cliff villas; families tend to want the Beachfront, Courtyard or Palm Grove villas. If you are unsure, send a request with your dates and we will suggest two or three that fit.
Often yes, when the calendar allows. Split stays are handled as one booking with one reference; we move luggage and make the second villa ready before lunch.
Breakfast on your terrace or at the restaurant, kayaks and paddleboards at the jetty, the yoga deck sessions, house bicycles, and daily housekeeping. Nothing is charged to your room at checkout because nothing is charged to your room.
Send the request with your dates, party and preferred villa. Our team checks availability and replies within one working day by email. A request is not a confirmation until we have replied.
No payment is taken on this site, and no card details are collected for a request. If you decide to go ahead after our reply, payment and deposit terms are arranged directly with our team.
We will suggest the nearest dates that fit, or a different villa of the same size and view, and hold the option for 48 hours while you decide.
The resort is a 55-minute coastal drive from the regional airport, or a 20-minute private boat crossing from the mainland pier. The boat shuttle meets the two afternoon ferries; share your arrival time in the request and we will plan the smoothest route.
Villas are ready from 2pm and check-out is at noon. Early arrivals can leave luggage, swim, and eat on the terrace; late departures depend on the next booking and are usually possible.
Yes. Airport pickups by car and jetty pickups by boat can be added to your stay when you confirm; both are paid separately to the driver or boatman.
Children are welcome across the property. The Kids’ Cove and the shallow end of the jetty pool are theirs by right; the spa pavilion and the top terrace are kept as quiet zones.
Plans change; we keep it simple. Up to 14 days before arrival, a stay can be cancelled or moved without cost. Inside 14 days, we ask for one night. The policy that applies to your stay is the one stated in your confirmation.
Small, calm dogs are welcome in the Garden, Courtyard and Palm Grove villas, where there is a garden gate and shade. Tell us in the request so we can prepare water bowls and a mat.
There is no fixed maximum. Several guests join two villas for a fortnight; we handle the swap and the luggage.
Mornings are calm; afternoons get a steady breeze that the terraces are built for.
All three have their own villas. Tell us who is coming and we will place you on the right side of the cove.
A person, not a queue
Requests get a reply within one working day; questions get the same. If something needs the kitchen, the boat or the head gardener, we ask them before we answer you.
| Requests | Within one working day, by email |
|---|---|
| Questions | Same, often sooner |
| During a stay | The front desk answers faster than email |
| Urgent, same day | Call the desk number from your confirmation |
Villas open at 2pm; earlier arrivals can swim first and settle later. The boat shuttle meets the afternoon ferries.
No. The village is a walk or a bicycle ride, and transfers handle everything further out.
Still reading? Ask directly.
The contact form reaches the same team that answers everything else.