Request status
Look up a request
Enter the reference from your receipt (it looks like HS-1042). Requests are kept on file, so you can check back any time.
How requests move
Received, reviewed, answered
Received
The moment you send it — reference created, details stored.
Reviewing
Front of house checks availability and the exact rate.
Answered
A reply lands within one working day with the next step.
About references
Where your reference lives
Requests are stored on our side, so you can check from any device. If the reference has gone astray, write to us with your email address and we will match the request for you.
Sent it from another device?
Write to us with your email address and we will find the request for you.
Reference gone astray?
Send a fresh request with a short note; we will match it to the earlier one.
Looking for something else?
Start a new request, or send a question straight to the team.